Driving Value In The Disputes Ecosystem

Verifi, Asurion
Apr 06, 2022

The dispute and chargeback process has been profoundly disrupted in the past two years. Stakeholders are seeing increased efficiency, reduced cost, and a greatly improved customer experience.

Consumers are expecting exceptional service, but sometimes transactions still aren’t smooth. Fraud and first-party misuse lead to unnecessary disputes in the ecosystem and increased burden on all stakeholders.

In some instances, the problem can be solved at the pre-dispute stage, avoiding a chargeback. By utilizing technology at each stage of the transaction life cycle, data can be collected to strengthen prevention and resolution methods. Utilizing transaction data transparency and automated resolution can have a significant impact on the dispute process, and positively impact the cardholder with immediate decision on the inquiry.

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