Creating In-House Manual Review Operations at Scale

MRC Vegas 2023
Machine Learning
Fraud prevention innovation BV, Reverb, Modere
Mar 08, 2023

Manual Review remains a cornerstone of modern fraud prevention; offering enhanced precision in fraud screening, fairness in dispute management and labels for machine learning. However, as a business grows, so to must a Manual Review team. This introduces operational challenges to manage headcount, quality and return on investment. 

In this session, we will cover Booking’s story of launching and rapidly scaling Manual Review Operations as a Service in Fraud Prevention. Hear how we empower a small team of 4 to manage Manual Fraud Operations on a global scale across Booking’s suite of products and associated risks. 

As the need to reduce the cost of manual fraud prevention increases, we will show the benefits of leveraging multiple fraud prevention solutions such as outsourcing, automation and ML, demonstrating how the function interacts with various ML models to optimise workload and achieve a balanced defense against fraud.

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