Creating In-House Manual Review Operations at Scale
Manual Review remains a cornerstone of modern fraud prevention; offering enhanced precision in fraud screening, fairness in dispute management and labels for machine learning. However, as a business grows, so to must a Manual Review team. This introduces operational challenges to manage headcount, quality and return on investment.
In this session, we will cover Booking’s story of launching and rapidly scaling Manual Review Operations as a Service in Fraud Prevention. Hear how we empower a small team of 4 to manage Manual Fraud Operations on a global scale across Booking’s suite of products and associated risks.
As the need to reduce the cost of manual fraud prevention increases, we will show the benefits of leveraging multiple fraud prevention solutions such as outsourcing, automation and ML, demonstrating how the function interacts with various ML models to optimise workload and achieve a balanced defense against fraud.
Some content is hidden, to be able to see it login here Login

Host a Webinar with the MRC
Publish Your Document with the MRC
Related Resources

As we’ve seen time-and-again in recent years, the resilience of the global travel industry can be pushed to breaking point with very little warning. Recurring episodes of disruption have had wide-reaching consequences, but among the most perplexing for merchants is the inevitable spike in payment fraud and chargebacks. Using travel disruption as a case study, this session will feature the online travel agency lastminute.com, the fraud prevention company Riskified and the chargeback management solution Justt, who will unpack the relationship between external shocks to demand, fraud and chargebacks, and share remedial strategies that all companies can follow.