Faster, Cheaper, Better: Orchestrating Real Time Risk Decisions Across Full Customer Journeys

MRC Vegas 2023

Fraud

Fraud prevention innovation

Training & Development

Darwinium, Tripadvisor

Mar 07, 2023

Presentations

Fraudsters innovate at a speed that is hard to match, targeting infrastructure, customer accounts, and customers themselves. Businesses remain on the back foot.

Siloed solutions lack context to make risk decisions that protect their best customers. They can’t piece together trust and risk across a complete customer journey.

This means businesses struggle to build solutions that plug the gaps or adapt as fast as fraudsters. Revenue is lost, fraud losses increase, and customer trust is eroded.

The holy grail is understanding good and bad behavior, across a complete customer journey, and then leveraging this insight to dynamically tailor solutions, in real-time, according to trust and risk.

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