Practical Strategies for Managing an Increasing Volume of Disputes

Fraud

Payments

MRC Vegas 2025

Super, Chargeblast

Mar 11, 2025

Presentations

As banks make it easier for customers to open disputes and macroeconomic headwinds persist, many merchants are grappling with an increasing volume of disputes. At the same time, the networks are putting more pressure on merchants and acquirers to keep dispute rates in check. This session will cover what is at stake for merchants along with practical, scalable, and creative strategies for managing disputes in this environment, ranging from improving customer service policies and processes, to automating and optimizing representment, to strategic use of deflection tools offered by the networks.

Learning Objectives:

Understand the business impact of disputes and card network monitoring programs including VAMP
Identify practical strategies for working with cross-functional teams to reduce disputes
Identify practical strategies and tools for automating chargeback representment

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