Buy Online Pick Up In Store (BOPIS)
With increasing numbers of consumers opting for the speed and savings of picking up items at a local store instead of waiting or paying for delivery, it is little surprise that more and more companies are trying to fill this demand for more flexible delivery services with the option to buy online, pick up in store (a.k.a. BOPIS).
This whitepaper from Signifyd examines how store pickup became so popular in recent years with consumers, as well as the pitfalls it can pose for retailers who offer this option. The paper includes detailed findings from a survey of 250 retail decision makers which was conducted by Survata, focusing on areas such as identity verification requirements, implementation challenges, and revenue results. Signifyd concludes with seven best practices for omni-channel companies and an overview of the pick up policies of eight major U.S. retailers.
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Risk and customer experience are two sides of the same coin. As a merchant, zero risk and 100 percent frictionless customer experiences are ideal, but usually unachievable. So, how do we embrace the right balance?
This presentation covers:
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Better fraud prevention, all around.
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