Customer Journey Orchestration: Does it Actually Matter?

Payments

Fraud

Account Takeover

Darwinium

Jan 25, 2023

Webinars

Journey Orchestration has become a "buzz-term"; in fraud prevention, but what does it actually mean and why does it matter? In this webinar we'll take a look at some of the key fraud use cases, and unpick how viewing these via the lens of customer journey orchestration, rather than a point-in-time risk assessment, can make a huge difference to revenue and customer experience.

How is Account Takeover influenced by behavior pre-authentication?
Why does understanding bot behavior help better prevent New Account fraud?
What makes purchase scams unique in the fraud prevention world, and how can they be detected and blocked?

Learning Objectives:

Have a new understanding of some common fraud threats, and why they have become harder to tackle
Be able to articulate why understanding user behavior across an entire digital session, rather than at a moment-in-time, is important

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