The Point of No Return: How Retailers Can Fight Refund Fraud

Fraud
Attack Types
Refund Fraud
Accertify, Etsy, Ticketmaster, Dick's Sporting Goods, Grubhub
Apr 05, 2022
Presentations

The rise of eCommerce over the past decade has driven a 33% increase in the return rate of overall retail sales. With returns on the rise, it is estimated that by 2022, retailers can expect 13 billion units worth $573 billion to be returned annually – the challenge being that this number includes both legitimate returns and fraudulent ones.

So, where do merchants start when a customer insists they did not receive their package even though the shipping carrier confirms the package was delivered? In this presentation, Accertify will be joined by a number of retailers to explore the technology available to protect against these kinds of fraudulent claims and which precautionary measures can be taken to prevent refund fraud before it occurs.

 

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