Meeting Customer Expectations while Preventing Fraud with a Trusted User Experience
Personal finance and investing platform FinTron caters to Gen Z—and that means meeting young users’ expectations for fast, seamless experiences. However, FinTron’s original new-account authentication process took up to 48 hours. That’s a very long time for eager new investors to wait for approval—and plenty of time for them to find an alternative app. In the early stages of implementing Deduce Identity Insights, FinTron can now access and approve qualified users in near real-time, so they can start using FinTron’s platform right away. Deduce achieves this by scoring applications as part of the signup flow and alerting FinTron’s manual review team to any that might be fraudulent, saving the team from having to manually review every new user signup. Hear from the FinTron founder and CEO, Wilder Rumpf, on how he and his team implemented a Trusted User Experience that delights his customers
Learning Objectives:
- Reduce new account creation friction
- Eliminate new account creation churn
- Identify potentially fraudulent new user activity
- Map a path to passwordless log in
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As we’ve seen time-and-again in recent years, the resilience of the global travel industry can be pushed to breaking point with very little warning. Recurring episodes of disruption have had wide-reaching consequences, but among the most perplexing for merchants is the inevitable spike in payment fraud and chargebacks. Using travel disruption as a case study, this session will feature the online travel agency lastminute.com, the fraud prevention company Riskified and the chargeback management solution Justt, who will unpack the relationship between external shocks to demand, fraud and chargebacks, and share remedial strategies that all companies can follow.

With 1 in 6 online purchases returned, merchants saw $212B in returns, of which, 10.7%, or $22.8B, were fraudulent*.
Online returns have enabled fraudsters to exploit policy loopholes and illegitimate returns are now a complicated issue merchants are facing taking on various forms, such as manipulating a shipping label, returning a different item than originally purchased or claiming the item was never received.
Accertify's C.A.R.E. - Claims, Adjustments, Returns and Exchanges - is a purpose-built solution that detects fraudulent patterns in shopper behavior.
Join this webinar to hear all about the launch of C.A.R.E. and how merchants can monitor, measure and act to prevent future abuse.
Learning Objectives:
- Introducing C.A.R.E. – Claims, Adjustments, Returns and Exchanges – a purpose-built solution by Accertify that detects fraudulent patterns in shopper behavior.
- Hear all about C.A.R.E. and how merchants can:
- Monitor, measure and act to prevent future abuse.
- Use aggregated data to gain insight into a purchase and transaction.
- Implement policies and controls to identify fraudulent returns.
- Benefit from Accertify’s community data to help solve this growing problem.
*Customer Returns in the Retail Industry 2022 PDF.