The Policy Abuse Dilemma: Protecting Your Brand, CX, and Revenue

Refund Fraud
Riskified, Forrester
May 03, 2023

The exploitation of merchant policies has become a growing global problem, with significant impacts on customers' experiences and the bottom line. In a recent survey, nearly half of U.S. shoppers admitted to taking advantage of retailers' policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more. 

Guest speaker, Andras Cser, VP and Principal Analyst at Forrester, joins Tasneen Padiath, VP Sales & GM, for Riskified APAC and Eyal Elazar, Riskified's Policy Domain Expert, to discuss this growing and costly trend.


We'll take a close look at:

  • The differences between card-not-present (CNP) fraud and policy abuse (e.g., return and refund fraud, item-not-received claims, and promotional fraud)
  • The long-term threats of unaddressed return fraud and policy exploitation
  • Leveraging technology and data-driven insights to implement an identity-centric solution
  • Finding the right solutions and partners to safeguard your business

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