The Policy Abuse Dilemma: Protecting Your Brand, CX, and Revenue
The exploitation of merchant policies has become a growing global problem, with significant impacts on customers' experiences and the bottom line. In a recent survey, nearly half of U.S. shoppers admitted to taking advantage of retailers' policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more.
Guest speaker, Andras Cser, VP and Principal Analyst at Forrester, joins Tasneen Padiath, VP Sales & GM, for Riskified APAC and Eyal Elazar, Riskified's Policy Domain Expert, to discuss this growing and costly trend.
We'll take a close look at:
- The differences between card-not-present (CNP) fraud and policy abuse (e.g., return and refund fraud, item-not-received claims, and promotional fraud)
- The long-term threats of unaddressed return fraud and policy exploitation
- Leveraging technology and data-driven insights to implement an identity-centric solution
- Finding the right solutions and partners to safeguard your business
Some content is hidden, to be able to see it login here Login

Host a Webinar with the MRC
Publish Your Document with the MRC
Related Resources

As we’ve seen time-and-again in recent years, the resilience of the global travel industry can be pushed to breaking point with very little warning. Recurring episodes of disruption have had wide-reaching consequences, but among the most perplexing for merchants is the inevitable spike in payment fraud and chargebacks. Using travel disruption as a case study, this session will feature the online travel agency lastminute.com, the fraud prevention company Riskified and the chargeback management solution Justt, who will unpack the relationship between external shocks to demand, fraud and chargebacks, and share remedial strategies that all companies can follow.