Fraud Prevention KPIs: Metrics That Matter & Reporting to the Board

Sift, McDonald's
Jun 07, 2022

Measuring a fraud team’s performance is imperative to having the resources needed to accurately defend against the ever-evolving Fraud Economy, which means managers must ensure they’re using the correct metrics to convey their department’s performance. In this presentation, Brittany Allen, Trust and Safety Architect at Sift, shares the KPIs that provide the most accurate assessment and resonate best with executive and board audiences.

The presentation includes:

  • An in-depth look into the chargeback, false positive, and team productivity metrics used to showcase the success of fraud departments
  • The common mistakes managers make when reporting metrics and how to address them to evolve their 2022 reporting structure
  • How to communicate fraud success metrics with the board and executive team to help grow the department and stay ahead of the latest threats

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