20/20 Vision: The Growing Need for Transaction Clarity and Digital Transformation

Fraud

Management/mitigation

First-Party Misuse

Friendly Fraud

Lee Kennedy - Ethoca, Jaanus Uudmae - Bolt

May 13, 2021

Presentations

Jaanus Uudmae of Bolt and Lee Kennedy of Ethoca explore the importance of packaging when it comes to presenting data to consumers, especially in documentation like digital receipts. Presenting data clearly and prioritizing transparency can make a substantial difference by improving customer relationships and reducing costly issues such as friendly fraud and chargebacks. Jaanus and Lee also discuss how to properly implement these strategies, and consider logistics such as the cost to the merchant and real-world results of proper data presentation.

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