20/20 Vision: The Growing Need for Transaction Clarity and Digital Transformation

First-Party Misuse
Friendly Fraud
Lee Kennedy - Ethoca, Jaanus Uudmae - Bolt
May 13, 2021
Jaanus Uudmae of Bolt and Lee Kennedy of Ethoca explore the importance of packaging when it comes to presenting data to consumers, especially in documentation like digital receipts. Presenting data clearly and prioritizing transparency can make a substantial difference by improving customer relationships and reducing costly issues such as friendly fraud and chargebacks. Jaanus and Lee also discuss how to properly implement these strategies, and consider logistics such as the cost to the merchant and real-world results of proper data presentation.

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