False Positives: Understanding and Rescuing Good Customers

Nabil Choudhury and Jonathan Li -- Google
Mar 28, 2019
False positives are generally defined to be transactions erroneously identified as illegitimate; such transactions stem from several causes and can result in multiple problems. This presentation examines why companies should care about false positives and provides three ways to measure them. Ideas on how to "rescue" legitimate customers are expanded upon next, followed by thoughts on how to try to achieve equilibrium between false positives and fraud losses. The slides conclude with practical takeaways business can apply to their own risk departments.

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