Transforming Dispute Resolution: Mastercard and Ethoca's Strategy to Fix Chargebacks

Friendly Fraud
Robert McAllen -- Ethoca; Patrick Kelly -- Mastercard
Dec 04, 2019
As eCommerce sales continue to reach fresh record highs year after year, chargebacks are a persistent "growing pain" as each entity in the payments ecosystem wrestles with inefficiencies and antiquated processes inherent with disputes.

This webinar with Ethoca and Mastercard begins with a synopsis of how chargebacks are resolved today, with a particular emphasis on friendly fraud. Three pillars for dispute resolution are discussed next, focusing on data sharing and platform enhancements. Before concluding, the presenters also look at the power of collaboration and how merchants can benefit. The webinar ends with a comprehensive Q&A period.

Some content is hidden, to be able to see it login here Login

Blue-tinted background of a man watching a webinar

Host a Webinar with the MRC

Help the MRC community stay current on relevant fraud, payments, and law enforcement topics.
Submit a Request

Publish Your Document with the MRC

Feature your case studies, surveys, and whitepapers in the MRC Resource Center.
Submit Your Document

Related Resources

Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.