Working Smarter: Lessons From the Front Lines in the Fight Against Fraud
This presentation from fraud prevention experts in eCommerce and retail examines how prevention and profit can shift from a zero-sum game that benefits fraudsters to a mutually reinforcing relationship that facilitates the legitimate customer journey.
The panelists will lay out concerns that factor into how merchants approach fraud prevention, including friction in the customer journey, solutions integration within their existing fraud stack, potential network and configuration disruptions, when to deploy which protections and, ultimately, how accurately and efficiently solutions separate legitimate customers from criminals.
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As we’ve seen time-and-again in recent years, the resilience of the global travel industry can be pushed to breaking point with very little warning. Recurring episodes of disruption have had wide-reaching consequences, but among the most perplexing for merchants is the inevitable spike in payment fraud and chargebacks. Using travel disruption as a case study, this session will feature the online travel agency lastminute.com, the fraud prevention company Riskified and the chargeback management solution Justt, who will unpack the relationship between external shocks to demand, fraud and chargebacks, and share remedial strategies that all companies can follow.