How GetYourGuide connects travelers to experiences — with less fraud

Fraud

Payments

Chargebacks

Sift, GetYourGuide

Dec 05, 2024

Case Studies

Since the company was founded in 2009, GetYourGuide has seen extraordinary growth. However, as the range of attractions offered and the number of daily transactions grew, GetYourGuide saw a corresponding increase in fraud. Chargebacks from card-not-present fraud and fraudsters using last minute bookings for nonrefundable products began to impact GetYourGuide.

Since implementing Sift, GetYourGuide’s chargeback rate has been cut in half – and that number is improving daily. Despite rapid growth in the volume of transactions the company processes daily, GetYourGuide has been able to keep their chargeback rate low.

As GetYourGuide’s fraud analysts’ workflow has grown more efficient, false positive rates have gone down, too. For a company committed to serving their good users, no longer hearing complaints from inconvenienced customers is a sign of an effective solution. With Sift, GetYourGuide has a partner that will help the company grow its loyal customer base for years to come.

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