Changes for Visa Decline Reason Codes: Improvement and Best Practices

Card Schemes
Card Testing
Scott Bright -- Visa; Julie Fergerson -- Merchant Risk Council
Feb 26, 2020
Erroneously declined transactions create undesirable consequences for cardholders, issuers, acquirers, and merchants as online shoppers generally have little or no understanding of why a transaction was declined and merchants typically do not know how to proceed. Decline reason codes have also become less useful over time, with many issuers defaulting a majority of their declines to a single code or codes where the definitions are useless to acquirers and merchants.

This webinar examines the changes Visa is making to help lift approval rates, reduce authorization misuse, and cluster decline reason codes into four categories. An extensive Q&A period is included to help provide context on the implications of these changes for issuers, acquirers, and especially merchants.

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Related Resources

Apr 13, 2023
Visa CE 3.0 Deep Dive: Leveraging the New Rules to Fight First Party Misuse

Join this webinar to hear a detailed discussion on leveraging the updated Visa compelling evidence rules (Visa CE 3.0) to successfully combat first-party misuse. This new rule comes into effect mid-April, helping to tackle one of the largest problems in ecommerce. MRC is facilitating an educational presentation from Visa experts, where they will address top questions from merchants on Visa CE 3.0. 

With this evolution, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This webinar will cover how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions. 

Webinar highlights:

· Updates on the Visa CE 3.0 rule change since its initial announcement 

· Explore the various use cases of the new compelling evidence rules 

· The nuances of compelling evidence both pre- and post-dispute 

· Discussion on what’s next for compelling evidence rules from Visa

This webinar is an opportunity for merchants to clarify any questions they have on pre- and post-dispute paths and how this change impacts the wider payments ecosystem. Merchants can submit questions for Visa at registration or during the live event, and the session will be available on-demand for MRC members.

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