How Can Issuers and Merchants Collaborate To Optimize Payment Acceptance?

Payments
Cardholder Data
KPI/Analytics
Chanan Lavi -- Kenbi; Peter Bayley -- Float Blue Ltd.
Jan 12, 2022
Webinars

In today's climate, any sign of risk causes card issuers to decline transactions automatically - a smart and justified decision for banks that want to protect themselves and their customers from fraudulent activity. But the reality is far more complex. The cost of a declined transaction is much higher and affects the merchant's revenue. Kenbi enables Commerce merchants and card issuers to respond to the high rate of declined transactions by empowering them to approve more legitimate transactions without assuming more risk. It can be done using the merchant's data and willingness to participate in the cost of risk to approve a transaction that would otherwise be declined. Resulting in increased credit card approvals rates, higher customer satisfaction, and significant revenue increase for both issuers and merchants.

Learning Objectives:

  • After attending this webinar, merchants and issuer banks can understand how they can collaborate directly to optimize their payment / transactions processes.

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With this evolution, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This webinar will cover how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions. 

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· Updates on the Visa CE 3.0 rule change since its initial announcement 

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· Discussion on what’s next for compelling evidence rules from Visa

This webinar is an opportunity for merchants to clarify any questions they have on pre- and post-dispute paths and how this change impacts the wider payments ecosystem. Merchants can submit questions for Visa at registration or during the live event, and the session will be available on-demand for MRC members.

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