How to Onboard 90% of New Customers 79% Faster
According to a recent poll, over half of consumers would abandon signup of new services if identity verification is too slow. Unsurprisingly, many merchants have traditionally viewed identity verification processes as the enemy of new customer acquisition, causing friction and disrupting the customer experience. But today, many modern companies are challenging this perception and using specialized identity verification tools to not only mitigate account opening fraud but also drive new revenue. In this session, Steve Durney, VP of Payments & Merchant Strategy at Prove will share actionable insights on the steps that leading merchants are taking to flip the traditional model on its head and leverage modern identity verification tools to make the onboarding process up to 79% faster while also reducing account opening fraud by 75%.
Key Takeaways:
- How leading companies are increasing their onboarding pass rates to over 90%, while also mitigating account opening fraud
- Best practices on how merchants can implement advanced identity verification to decrease abandonment and enhance the customer experience
- Top onboarding and identity verification mistakes that merchants can watch out for
Some content is hidden, to be able to see it login here Login

Host a Webinar with the MRC
Publish Your Document with the MRC
Related Resources

With 1 in 6 online purchases returned, merchants saw $212B in returns, of which, 10.7%, or $22.8B, were fraudulent*.
Online returns have enabled fraudsters to exploit policy loopholes and illegitimate returns are now a complicated issue merchants are facing taking on various forms, such as manipulating a shipping label, returning a different item than originally purchased or claiming the item was never received.
Accertify's C.A.R.E. - Claims, Adjustments, Returns and Exchanges - is a purpose-built solution that detects fraudulent patterns in shopper behavior.
Join this webinar to hear all about the launch of C.A.R.E. and how merchants can monitor, measure and act to prevent future abuse.
Learning Objectives:
- Introducing C.A.R.E. – Claims, Adjustments, Returns and Exchanges – a purpose-built solution by Accertify that detects fraudulent patterns in shopper behavior.
- Hear all about C.A.R.E. and how merchants can:
- Monitor, measure and act to prevent future abuse.
- Use aggregated data to gain insight into a purchase and transaction.
- Implement policies and controls to identify fraudulent returns.
- Benefit from Accertify’s community data to help solve this growing problem.
*Customer Returns in the Retail Industry 2022 PDF.