eCommerce Fraud Action Month (October) Learnings with Europol

This session will cut through the Open Banking jargon and explore how it is working today across North America and Europe. We will also do some future-gazing, looking at the true potential of leveraging Open Banking data and how this will disrupt the payments and fraud landscape.

As the revised version of the Payments Service Directive (PSD2) continues to impact eCommerce in Europe and beyond, it’s important to carefully examine how merchants and other payments professionals are implementing and adapting to the directive.

This informative presentation explores questions from the European Commission to the Payment Systems Market Expert Group (PSMEG), along with the group’s responses on the various impacts and implementation of PSD2. This document provides useful insights into the status of implementation, including what could be improved going forward.

Also included is a convenient collection of related acronyms for reference.

For large eCommerce merchants, even the smallest percentage of conversion gain is crucial, as it corresponds to thousands of euros or dollars, and sometimes more. As strong customer authentication becomes mandatory for all transactions under PSD2, this step adds friction to the customer journey, and therefore increases the risk of a transaction failing.

Moreover, PSD2 is introducing important changes in the fight against online payment fraud: the decision to trigger strong authentication (which was previously made by merchants) is now in the hands of the customers' issuing banks.

This presentation focuses on effective methods for achieving the balance of friction and authentication, while also examining Merchant initiated Transactions (MIT) such as Buy Now Pay Later.

This informative presentation analyzes the top 800 ecommerce businesses across France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. Results show 94% of checkouts had at least five basic errors. Some of the most common issues include poor card information formatting and error handling, not offering popular payment methods, and not allowing customers to save their payment method for future use.

It's predicted that $4 trillion worth of online purchases will be abandoned early in 2022. Is your payment stack immune to this?

Find out by reading this presentation.

Ultimately, in the world of payments, success depends on human factors, like how consumers perceive and respond to risk, reward and effort.

Against this backdrop, Token surveyed over 1,000 people across Europe about the attitudes, preferences and behaviours shaping their financial and digital lives.

Token presents: "Who Will Pay by Bank" a data-driven look at the human element that will fuel the future of open banking payments.

A glimpse into this report:

• Learn which consumers are paying by bank today and where will we see demand tomorrow
• Discover the behaviours and opportunities that could support continued uptake of account-to-account (A2A) payments
• Understand how consumers in Europe perceive the benefits of A2A payments and other payment methods on a country-by-country basis
• Uncover how consumers understand open banking's evolving role in their lives
• Read commentary from the Open Banking Implementation Entity, Open Banking Expo, American Express, Ban

As regulatory oversight aimed at stopping financial fraud rises, the friction generated by identity and credit checks built into customer onboarding processes is causing many consumers to abandon their shopping carts. Consumers expect simple, fast, convenient onboarding. 
 
The situation is forcing you as a business-to-consumer (B2C) business and online retailer to rethink your customer journeys. You need to find a way to put necessary protections in place that yield fast, accurate but simultaneously low friction and invisible checks. At the same time, consumers want to feel their identities and transactions are secure.
 
Additionally, businesses have implemented “guest check-out” facilities which have enabled them to reduce friction completely at the expense of not knowing who the end consumer is and introducing a higher potential for returns fraud.
 
This webinar will explore the challenges, solutions, and next steps you can take to resolve these concerns. 

Learning Objectives:

• Tackling digital identity challenges faced by businesses in the United Kingdom, Europe, the Middle East, and Africa.
• Ways to reduce up to 90% of your drop-off during onboarding
• Access to insights on fraudulent transactions and chargebacks and how you can tackle these challenges
• Identify the challenges businesses could face when implementing such strategies

How well does your fraud performance stack up against the latest global performance metrics? And what new fraud trends and tactics should be on your priority list? 

In this webinar, Merchant Risk Council’s VP of Programs and Technology Tracy Kobeda Brown, Cybersource Managed Risk EMEA Regional Lead Mark Strachan, and Verifi Head of International Merchant Sales and Business Development Gabe McGloin will explore the answers to these important questions, by diving into key findings and results from the recently launched 2022 Payments and Fraud Report.

Join us to hear these three fraud experts:

• Discuss what the report’s latest fraud and payment metrics and benchmarks mean—and how you can use them to evaluate and improve your own fraud programs and strategies.
• Provide new insights into the full business impact of fraud and how you can better protect your organization.
• Share the latest on which new payment methods are gaining the most traction in different parts of the world—and what social and economic factors are driving their adoption.

Learning Objectives:

• Learn about the challenges posed by regulation in EMEA
• Getting best practices and ideas for eCommerce and payment space
• Reduce your onboarding fraud whilst minimizing friction

Join the MRC and Cybersource for an in-depth exploration of fraud patterns in the diverse European eCommerce market.

This informative webinar will provide an overview of findings pulled from the 2021 Global Fraud Survey, based on data gathered from a wide variety of respondents throughout Europe. It will also provide a detailed analysis of fraud patterns unique to this market and explore how merchants are faring with PSD2 implementation.

The findings from this fraud survey are critical to understanding the state of eCommerce fraud management in Europe and beyond.

Anyone wishing to enter new e-commerce markets needs to understand how consumers prefer to pay – and offer local payment heroes. This quickly boosts revenues and allows a critical competitive advantage to be achieved. It is also important to recognize new trends early and create solutions.

Thanks to Arvato Financial Solutions' many years of experience in e-commerce, our licenses and our connectivity with an incredibly wide range of payment methods, we reduce the complexity of tapping into new markets for our clients. PPRO – the globally leading provider of local payment infrastructure – stands by our side, helping us with best in class integrations to over 100 local payment methods.

In our E-Commerce Payment Report 2021, we show you what you need to know about current payment trends in e-commerce and why local payment methods in particular are so important. You will also learn how to equip your shopping system with the right payment heroes quickly and easily, making it fit for the future.