Chargeback Trends During a Pandemic

Chargebacks

Management/mitigation

Marcos Portella, Calvin Tewari, Carmen Honacker - Booking.com

May 13, 2021

Presentations

Carmen Honacker, Calvin Tewari, and Marcos Portella of Booking.com have a unique perspective on the Covid-19 epidemic, given the industry of travel and ticketing was impacted particularly hard. This insightful conversation explores some of those impacts, including the sudden influx of chargebacks, how the company responded to the higher volume, as well as the uncertainty these challenges presented. A few of the topics covered include service vs. fraud chargebacks, overall chargeback volumes, and the creative methods employed by operations teams to handle disputes.

Some content is hidden, to be able to see it login here Login

Tagged:

Blue-tinted background of a man watching a webinar

Host a Webinar with the MRC

Help the MRC community stay current on relevant fraud, payments, and law enforcement topics.

Submit a Request

Publish Your Document with the MRC

Feature your case studies, surveys, and whitepapers in the MRC Resource Center.

Submit Your Document

Related Resources

Aug 06, 2025

VAMP Simplified: Essential Insights & Action Items for Merchants, Presented by Justt Learn how Visa’s new Acquirer Monitoring Program (VAMP) impacts merchants. This webinar from Justt breaks down key changes, explains how to calculate your VAMP rate, and provides immediate steps for staying compliant and avoiding penalties.

Jul 30, 2025

Proactive Mindset to Optimizing Your eCommerce Fraud Strategy, Presented by Accertify, Inc. Join this MRC Webinar to learn how proactive fraud strategies reduce chargebacks, expose blind spots, and improve customer experience with insights from Accertify.

May 30, 2023

Structuring the Chaos of First Party Misuse Leveraging Compelling Evidence Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence

Apr 08, 2022

How To Improve UX & Authorization Rates at the Same Time Download this presentation to learn more about a real-world case of collaborative work between a card network, merchant, and issuer, and the positive results that came from this cooperative effort.

Apr 07, 2022

Operational KPIs for Peak Chargeback Performance

Apr 06, 2022

Driving Value In The Disputes Ecosystem Read this presentation to learn more about network level disputes data, the expectations of consumers, and how merchants can implement practical steps and technology to help their business thrive.

There are no related Surveys

Jan 08, 2025

Breaking Down the 2024 Chargeback Field Report Every merchant who processes card-not-present transactions experiences at least some chargebacks. Sellers, however, seldom see the scope of the problem beyond their own claims.

Dec 06, 2023

Preventing Holiday Shopping Fraud and Preparing for Chargeback Season In this webinar, Sift and Everlane, will discuss practical strategies to prevent fraud during the holiday rush—without encumbering customers and driving up false declines.

May 03, 2023

Chargebacks911 - 2023 Chargeback Field Report In this webinar, we’ll explore the preliminary findings from the 2023 Chargeback Field Report, which offers retailers, FIs, consumers and other stakeholders a look at the current state of chargebacks.

Oct 05, 2022

Chargeback Prevention Masterclass There are dozens of different tools designed to prevent chargebacks. In theory, multiple options should make it easier than ever to keep risk in check. But sometimes, new additions just add to the noise of an already complicated situation.

Sep 02, 2022

Accertify iGaming Whitepaper The global online gambling market size has a compound annual growth rate of 13.2%. Driven by the popularity of mobile gaming, the market value is projected to generate just over $117 billion by 2025.

Sep 10, 2020

Beat Bad Bots: A Complete Guide to Protecting Your Digital Business From Costly Bot Attacks PerimeterX peruses the subject of automated web traffic and shares seven characteristics companies should consider as part of their plan to combat problem bots.

Jun 25, 2020

The Comprehensive Guide to Chargeback Prevention Kount shares an informational guide on disputes, along with six helpful ideas on how to avoid them in the first place.

View All Resources