How to Adapt Your Strategy to the Ever-Changing World of Chargebacks
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Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue due to both true fraud and friendly fraud. Many advancements have been made in the payments industry to help the overall ecosystem reduce unnecessary disputes and combat friendly fraud. Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence. We’ll also have a European merchant share details about how they manage their post-purchase experience, both internally and for their customers. With this evolution of compelling evidence, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This session will also cover how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions.
In this session from Insparx, attendees will learn how an international dating player has set up their payment infrastructure and payment processes to optimize authorization rates, including payment recycling strategies and 3DS. The session will also present current fraud trends within the subscription business of a dating company and what strategies have applied to mitigate them.
This session will review the challenges facing leaders in gaining funding to modernize their toolkits. The threat of fraud is ever evolving, however in times of reduced profitability, particularly for some merchant segments, it is becoming more difficult to stay up to date to fraud threats. With more technology and services providers than ever before, a full stack of solutions can become very expensive and inaccessible for those with smaller or shrinking budgets. We will discuss tactics to overcome missing your budget (either through fraud or expense) and share best practices in managing your vendors and budget allocations to make the most of your resources.
Balancing fraud mitigation with false declines with a positive customer experience is one of the greatest challenges for e-commerce fraud fighters. There’s no magic formula, and few believe they have achieved the optimal state.
Unfortunately, consumers and their authentication habits (or lack thereof) are part of the problem. Join this session to see hot-of-the-presses research from Aite-Novarica Group that explores U.S., U.K., and Singapore consumers’ authentication perceptions and preferences, how those have changed over the past 5 years, and the impact of fraud and false declines on consumers’ interactions with e-commerce merchants and issuers.
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In this webinar, we’ll explore the preliminary findings from the 2023 Chargeback Field Report, which offers retailers, FIs, consumers and other stakeholders a look at the current state of chargebacks.
A cooperative effort by Chargebacks911® and Digital Commerce 360®, this study provides a snapshot of current fraud trends. The report highlights key pain points for merchants, and gathers qualitative data from consumers to gain perspective on how customers address transaction disputes. Finally, the report will help identify misconceptions and misunderstandings between merchants and consumers when it comes to chargebacks.
Attendees will get a sneak peek into the results before the report’s release, and will learn:
- What fraud threats are top of mind for merchants in 2023
- The current state of chargebacks and fraud in card-not-present transactions
- What new approaches merchants are taking to fight and prevent illegitimate chargebacks
- Consumer perspectives on chargebacks and what leads buyers to dispute purchases
Martin Sweeney, CEO of Ravelin and Jason Paguandas, GM Merchant Security and Fraud at Fiserv, representing over 30 years of collective experience in the fraud and risk mitigation space, will discuss the economic slowdown’s impact on customer behavior, and what it means for the fraud ecosystem. Our experts will share fraud mitigation best practices and explain how automation can help protect businesses against fraud, increase customer trust, maximize profitability, and help merchants come out stronger as a result.
There are dozens of different tools designed to prevent chargebacks. In theory, multiple options should make it easier than ever to keep risk in check. But sometimes, new additions just add to the noise of an already complicated situation.
To help remove the complexities, the Midigator team will give a simplified, easy-to-understand explanation of each of the different tools on the market today.
- Identity verification (AVS, 3D Secure, card security code)
- Prevention alerts (Ethoca alerts, Verifi CDRN)
- Order validation (Visa Order Insight, Mastercard Consumer Clarity)
- Acquirer refunds (Visa RDR, Mastercard Collaboration)
With a detailed understanding of the pros and cons of each technique, you’ll be able to create a strategy that is just right for your business.
- Learn how each of the different prevention solutions work
- Consider pros and cons of each technique
- Understand most relevant KPIs
- Review cases studies for ROI
Financial experts are predicting a recession in the near future. For merchants, that could mean a substantial loss of revenue. That’s why Chargeback Gurus has put together advice from industry leaders and subject-matter experts to help you weather the oncoming storm. Learn how Fortune 500 companies have built recession-proof businesses and how you can use effective transaction management to do the same.
- How to grow your customer base during a recession using insights gained from transactions.
- How to improve customer retention by unlocking hidden sources of customer satisfaction data.
- How to protect your business from the spike in fraud and chargebacks that accompanies any economic downturn.
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This massive industry growth has led to fraud increases. For example, bonus abuse rose 72% between 2018 and 2019, and account takeovers increased by 90% from 2020 to 2021, costing an estimated $11.4 billion in damage. Balancing fraud prevention with a positive customer experience is a big challenge for operators. But there is a solution. And awareness of common types of fraud and how to stop them is the first step.
Better fraud prevention, all around.
Many organizations rely on two-factor authentication (2FA) using one‑time passcodes (OTPs) sent by Short Message Service (SMS) to authenticate banking and ecommerce transactions. 2FA performed this way can be fast and easy, but SMS wasn’t designed to be a security tool.
Learn how your organization can leverage voice biometrics to protect customers and your brand by building the highest levels of protection, trust and loyalty.
KYC has its roots in the early 2000s in an effort to make it much more difficult for criminals to launder money through banks, insurers, and adjacent institutions, as well as to stop terrorism funding. However this approach has been made more and more difficult to help online businesses verify fraudsters.
Combined with social media lookup and strict KYC checks, we'll be looking at how we can implement better restrictions of fraudsters and help AML efforts.
The gaming space is booming. The industry will be worth more than $200 billion by 2023, up from $155 billion this year, according to recent research. But with tremendous growth comes payment challenges.
Checkout.com consulted clients, industry leaders, and internal experts to gather insights and best practices on how to approach gaming payments.
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