Rethinking eCommerce to Deliver Personalized Customer Experiences
Arc'teryx produces performance outerwear and apparel. This case study describes the chargeback problems the company encountered and the results they realized using Kount's fraud prevention platform. The document also describes how more accurate fraud detection allowed Arc'teryx to enhance the customer experience for their repeat shoppers.
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Risk and customer experience are two sides of the same coin. As a merchant, zero risk and 100 percent frictionless customer experiences are ideal, but usually unachievable. So, how do we embrace the right balance?
This presentation covers:
- How to reduce risk where it starts – at the top of the sales funnel
- Use-case based strategy to strike balance between risk and response in the funnel
This presentation answers the question- what are the latest techniques you can apply to prevent fraud and ensure a frictionless journey for your customers?
Join Overstock as they demonstrate case examples of how monitoring consumer behavior in advance of the payment, capturing key data elements and leveraging ML models can detect bot attacks, account manipulation, and policy violations - enabling legitimate consumers to sail through the process and target proper risk controls to prevent and stop fraud.
Fraudsters look for the easiest, most vulnerable parts of the transaction lifecycle to enter the customer journey.
Traditional verification steps, such as verifying micro-deposits, are not enough. Every participant in the transaction lifecycle – from merchant to payment processor to card issuer – must understand their vulnerability to account takeover fraud. All need a strategy for verifying identity that makes it much more difficult for fraudsters to use the identity data they obtain.
This presentation explores how transaction participants can create strategies to verify identities starting with account creation, and extending through checkout, payment, shipping, and account maintenance. It will also provide a merchant's perspective on effective pathways for safeguarding in-demand eCommerce options such as guest checkout.
The true cost of fraud goes well beyond immediate lost revenue.
With interconnected customers and reviews to contend with, it’s vital that customers (and their details) are kept safe. But, at what cost? Sacrifice UX, and you’re looking at the same result.
This presentation examines different ways reputation is an intrinsic component of fraud prevention, and ways merchants can leverage reputation to bolster their fraud mitigation strategies.
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In this compelling conversation, the MRC partners with NORA (National Online Retailers Association), Australia for a conversation comparing the 2022 Global Payments & Fraud Survey (developed by Cybersource, Verifi, and MRC) to the soon-to-be-released AusPayNet 2022 Fraud Report.
Join Susan Brown of the MRC, Toby Evans of AusPayNet, Rachel Hall of Ticketmaster, and Ryan Amatoury of Woolworths for a deep dive into the data in these reports and the fraud metrics these subject matter experts expect to see in the coming year.
Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats are they seeing just over the horizon?
Based on the upcoming Chargeback Field Report 2022, this free webinar offers a realistic look at the current state of chargebacks. See what merchants across all industries are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.
Topics covered will include:
- Rising fraud threats: Where and how merchants are getting hit
- Ongoing shifts in consumer shopping behaviors
- How technology is changing fraud and fraud-fighting
- Proactively dealing with the surging threat of friendly fraud
After attending this webinar, attendants will have a better understanding of how chargebacks are affecting the industry and how to utilize this information to protect their business.
‘Payments orchestration’ emerged as a fintech buzzword in 2019. The market has run with the term to generate funding and sales. However, there remains a lack of consensus on what payments orchestration is and the role it plays in providing end-to-end processing connectivity.
Further complicating matters, each merchant has unique requirements to support their business model, products, and customers. To address this complexity, this white paper reviews requirements, architecture, and delivery estimates for 3 unique merchant use cases.
This whitepaper clarifies the ambiguity around the Payments Orchestration Layer definition and helps readers resolve the buy vs. build conundrum by identifying the requirements to achieve a Minimum Viable Product (MVP) and providing effort estimates to achieve MVP.
1. ID most important components of a payments orchestration layer
2. ID decision points for a build vs buy decision
Fraud prevention is a complex business, made more challenging by the constantly-increasing array of tools that fraud teams must manage. The average organization loses 5% of its revenue to fraud, and a chargeback costs about 3x the amount of the initial transaction to resolve. Most online businesses today use multiple sources of risk signals, many of which come into play at different points throughout the customer journey. The challenge is making those signals work together to make better mitigation decisions, targeting suspicious users without disrupting legitimate ones.
Fraud decisioning and orchestration hubs provide a solution to this challenge by centralizing fraud decisioning, ingesting signals from a variety of sources and vendors and turning those signals into real-time mitigation decisions.
Join this webinar with Ping Identity’s Maya Ogranovitch Scott and Adam Rusbridge for a discussion of fraud decisioning and orchestration, and how fraud teams can use their existing fraud tools to their full potential and improve their approach to automated fraud mitigation.
- The additive nature of fraud prevention and its impact on internal fraud teams
- The key role of fraud decisioning tools as the bridge between detection and mitigation
- The benefits of a centralized fraud decisioning and orchestration approach
- How to integrate fraud prevention into the broader customer journey without negatively impacting legitimate users
Better fraud prevention, all around.
Many organizations rely on two-factor authentication (2FA) using one‑time passcodes (OTPs) sent by Short Message Service (SMS) to authenticate banking and ecommerce transactions. 2FA performed this way can be fast and easy, but SMS wasn’t designed to be a security tool.
Learn how your organization can leverage voice biometrics to protect customers and your brand by building the highest levels of protection, trust and loyalty.
KYC has its roots in the early 2000s in an effort to make it much more difficult for criminals to launder money through banks, insurers, and adjacent institutions, as well as to stop terrorism funding. However this approach has been made more and more difficult to help online businesses verify fraudsters.
Combined with social media lookup and strict KYC checks, we'll be looking at how we can implement better restrictions of fraudsters and help AML efforts.
The gaming space is booming. The industry will be worth more than $200 billion by 2023, up from $155 billion this year, according to recent research. But with tremendous growth comes payment challenges.
Checkout.com consulted clients, industry leaders, and internal experts to gather insights and best practices on how to approach gaming payments.
This ebook provides guidance from industry leaders like Wargaming, Xsolla, and Ankama Games. From optimizing acceptance to managing fraud and improving the gaming experience, this piece covers the basics of gaming payments optimization.
Anyone wishing to enter new e-commerce markets needs to understand how consumers prefer to pay – and offer local payment heroes. This quickly boosts revenues and allows a critical competitive advantage to be achieved. It is also important to recognize new trends early and create solutions.
Thanks to Arvato Financial Solutions' many years of experience in e-commerce, our licenses and our connectivity with an incredibly wide range of payment methods, we reduce the complexity of tapping into new markets for our clients. PPRO – the globally leading provider of local payment infrastructure – stands by our side, helping us with best in class integrations to over 100 local payment methods.
In our E-Commerce Payment Report 2021, we show you what you need to know about current payment trends in e-commerce and why local payment methods in particular are so important. You will also learn how to equip your shopping system with the right payment heroes quickly and easily, making it fit for the future.