Stopping Chargebacks Before They Start -- Pipe Dream or Reality?

Chargebacks
Management
Management/mitigation
Adrian Sanders -- Chargehound; Alan Blount -- Google
Apr 15, 2020
Webinars

Chargeback deflection refers to services which can help prevent chargebacks by providing transaction details in near real-time to issuing banks. This presentation begins by highlighting ways in which merchants can handle disputes as well as how chargeback deflection can play a role in the payments landscape. Chargehound and Google then examine how Visa Merchant Purchase Inquiry works, how merchants and issuers can integrate with VMPI, and what transaction information is needed. Performance metrics and ROI considerations conclude the overview.

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Jul 06, 2022
Harnessing The Power of Fraud Decisioning and Orchestration

Fraud prevention is a complex business, made more challenging by the constantly-increasing array of tools that fraud teams must manage. The average organization loses 5% of its revenue to fraud, and a chargeback costs about 3x the amount of the initial transaction to resolve. Most online businesses today use multiple sources of risk signals, many of which come into play at different points throughout the customer journey. The challenge is making those signals work together to make better mitigation decisions, targeting suspicious users without disrupting legitimate ones.
Fraud decisioning and orchestration hubs provide a solution to this challenge by centralizing fraud decisioning, ingesting signals from a variety of sources and vendors and turning those signals into real-time mitigation decisions.

Join this webinar with Ping Identity’s Maya Ogranovitch Scott and Adam Rusbridge for a discussion of fraud decisioning and orchestration, and how fraud teams can use their existing fraud tools to their full potential and improve their approach to automated fraud mitigation.

Learning Objectives:

  • The additive nature of fraud prevention and its impact on internal fraud teams
  • The key role of fraud decisioning tools as the bridge between detection and mitigation
  • The benefits of a centralized fraud decisioning and orchestration approach
  • How to integrate fraud prevention into the broader customer journey without negatively impacting legitimate users
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