Stopping Chargebacks Before They Start -- Pipe Dream or Reality?

Adrian Sanders -- Chargehound; Alan Blount -- Google
Apr 15, 2020
Chargeback deflection refers to services which can help prevent chargebacks by providing transaction details in near real-time to issuing banks. This presentation begins by highlighting ways in which merchants can handle disputes as well as how chargeback deflection can play a role in the payments landscape. Chargehound and Google then examine how Visa Merchant Purchase Inquiry works, how merchants and issuers can integrate with VMPI, and what transaction information is needed. Performance metrics and ROI considerations conclude the overview.

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