The Upside of PSD2: How Delivering New Payment Journeys Could Up Your CX Game
As more merchants continue to adapt to PSD2, it’s time to examine how to incorporate CX into the thinking around fraud prevention.
This presentation explores that balance, by taking a deep dive into the dark web to surface fraudsters' responses to the new regulation, uncovering incentives to maintain low fraud rates under PSD2, examining why relying on 3DS alone is an insufficient fraud-protection tactic, and providing a quantitative analysis of the TRA.
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As the revised version of the Payments Service Directive (PSD2) continues to impact eCommerce in Europe and beyond, it’s important to carefully examine how merchants and other payments professionals are implementing and adapting to the directive.
This informative presentation explores questions from the European Commission to the Payment Systems Market Expert Group (PSMEG), along with the group’s responses on the various impacts and implementation of PSD2. This document provides useful insights into the status of implementation, including what could be improved going forward.
Also included is a convenient collection of related acronyms for reference.
Obtain firsthand insights from EMVCo on how EMV 3DS can help fight CNP fraud and improve customer experience simultaneously.
Appetite for payments via smart speakers, gaming and other IoT devices demands a streamlined authentication process, and this presentation highlights effective methods for achieving that goal.
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As regulatory oversight aimed at stopping financial fraud rises, the friction generated by identity and credit checks built into customer onboarding processes is causing many consumers to abandon their shopping carts. Consumers expect simple, fast, convenient onboarding.
The situation is forcing you as a business-to-consumer (B2C) business and online retailer to rethink your customer journeys. You need to find a way to put necessary protections in place that yield fast, accurate but simultaneously low friction and invisible checks. At the same time, consumers want to feel their identities and transactions are secure.
Additionally, businesses have implemented “guest check-out” facilities which have enabled them to reduce friction completely at the expense of not knowing who the end consumer is and introducing a higher potential for returns fraud.
This webinar will explore the challenges, solutions, and next steps you can take to resolve these concerns.
- Tackling digital identity challenges faced by businesses in the United Kingdom, Europe, the Middle East, and Africa.
- Ways to reduce up to 90% of your drop-off during onboarding
- Access to insights on fraudulent transactions and chargebacks and how you can tackle these challenges
- Identify the challenges businesses could face when implementing such strategies
However, the nature and impact of this impending regulation is yet to be determined and ultimately, merchants must make preparations for all outcomes in order to make the most of any upcoming changes.
In this webinar, we bring the focus back to individual merchants. Our payments experts will explore the 6 key points from the RBA’s consultation, from interchange fee changes to Buy Now Pay Later, asking what the proposals could mean for you, how to make the most of them, and whether they go far enough to protect merchants in the long-run.
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