The Upside of PSD2: How Delivering New Payment Journeys Could Up Your CX Game
As more merchants continue to adapt to PSD2, it’s time to examine how to incorporate CX into the thinking around fraud prevention.
This presentation explores that balance, by taking a deep dive into the dark web to surface fraudsters' responses to the new regulation, uncovering incentives to maintain low fraud rates under PSD2, examining why relying on 3DS alone is an insufficient fraud-protection tactic, and providing a quantitative analysis of the TRA.
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As the revised version of the Payments Service Directive (PSD2) continues to impact eCommerce in Europe and beyond, it’s important to carefully examine how merchants and other payments professionals are implementing and adapting to the directive.
This informative presentation explores questions from the European Commission to the Payment Systems Market Expert Group (PSMEG), along with the group’s responses on the various impacts and implementation of PSD2. This document provides useful insights into the status of implementation, including what could be improved going forward.
Also included is a convenient collection of related acronyms for reference.
Obtain firsthand insights from EMVCo on how EMV 3DS can help fight CNP fraud and improve customer experience simultaneously.
Appetite for payments via smart speakers, gaming and other IoT devices demands a streamlined authentication process, and this presentation highlights effective methods for achieving that goal.
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However, the nature and impact of this impending regulation is yet to be determined and ultimately, merchants must make preparations for all outcomes in order to make the most of any upcoming changes.
In this webinar, we bring the focus back to individual merchants. Our payments experts will explore the 6 key points from the RBA’s consultation, from interchange fee changes to Buy Now Pay Later, asking what the proposals could mean for you, how to make the most of them, and whether they go far enough to protect merchants in the long-run.
In this Solution Spotlight webinar, Oneytrust examines legacy fraud prevention processes and the drawbacks associated with manual review. Data management in the context of GDPR is discussed next, followed by Oneytrust's robotic process automation which provides scoring and decisioning. The broadcast concludes with a look at other use cases for automated risk solutions and a Q&A period.
The MRC routinely receives inquiries requesting insight on how a fraud prevention unit can be established at a company from the ground up. In this whitepaper, the MRC, in conjunction with a working group of the MRC Fraud Community, delves into current trends, the regulatory landscape, and how these factors can affect both the role and structure of a fraud prevention group. Accountability and staffing are detailed next, followed by a brief look at training resources. Comprehensive information on common key performance indicators is also included, covering KPIs for chargebacks, risk operations, and fraud analysts. The paper closes with key benchmarking results from the MRC Global Fraud Survey and an appendix on KPI calculations.