Ecommerce: Fraud vs Friction – Delivering Seamless Customer Experience During Onboarding
- Learn about the challenges posed by regulation in EMEA
- Getting best practices and ideas for eCommerce and payment space
- Reduce your onboarding fraud whilst minimizing friction
Some content is hidden, to be able to see it login here Login
Host a Webinar with the MRC
Publish Your Document with the MRC
There are no related Events
This session will educate businesses either currently operating or expanding into LATAM on the most pressing issues in the region. Panelists will cover the regulatory landscape; top attack trends including scams and ATO; fraud scams with PIX and alternative payment methods; and how authentication and EMV 3DS is evolving in the region.
As the revised version of the Payments Service Directive (PSD2) continues to impact eCommerce in Europe and beyond, it’s important to carefully examine how merchants and other payments professionals are implementing and adapting to the directive.
This informative presentation explores questions from the European Commission to the Payment Systems Market Expert Group (PSMEG), along with the group’s responses on the various impacts and implementation of PSD2. This document provides useful insights into the status of implementation, including what could be improved going forward.
Also included is a convenient collection of related acronyms for reference.
As more merchants continue to adapt to PSD2, it’s time to examine how to incorporate CX into the thinking around fraud prevention.
This presentation explores that balance, by taking a deep dive into the dark web to surface fraudsters' responses to the new regulation, uncovering incentives to maintain low fraud rates under PSD2, examining why relying on 3DS alone is an insufficient fraud-protection tactic, and providing a quantitative analysis of the TRA.
Obtain firsthand insights from EMVCo on how EMV 3DS can help fight CNP fraud and improve customer experience simultaneously.
Appetite for payments via smart speakers, gaming and other IoT devices demands a streamlined authentication process, and this presentation highlights effective methods for achieving that goal.
There are no related Surveys
As regulatory oversight aimed at stopping financial fraud rises, the friction generated by identity and credit checks built into customer onboarding processes is causing many consumers to abandon their shopping carts. Consumers expect simple, fast, convenient onboarding.
The situation is forcing you as a business-to-consumer (B2C) business and online retailer to rethink your customer journeys. You need to find a way to put necessary protections in place that yield fast, accurate but simultaneously low friction and invisible checks. At the same time, consumers want to feel their identities and transactions are secure.
Additionally, businesses have implemented “guest check-out” facilities which have enabled them to reduce friction completely at the expense of not knowing who the end consumer is and introducing a higher potential for returns fraud.
This webinar will explore the challenges, solutions, and next steps you can take to resolve these concerns.
- Tackling digital identity challenges faced by businesses in the United Kingdom, Europe, the Middle East, and Africa.
- Ways to reduce up to 90% of your drop-off during onboarding
- Access to insights on fraudulent transactions and chargebacks and how you can tackle these challenges
- Identify the challenges businesses could face when implementing such strategies
On October 1st, a new regulation on recurring payments in India defeated almost any SaaS business -local or domestic. The Reserve Bank of India implemented new rules for recurring online transactions, making Additional Factor Authentication (OTP verification) mandatory for recurring payments. And this is just the latest example. How does Spotify guarantee that users in Argentina will not have their subscription disrupted because a local credit card didn’t fit their global payment infrastructure? How do you make sure entertainment subscribers in emerging markets enjoy the same outstanding customer experience as subscribers in the established U.S. market, without being kicked out of their subscription due to the unfulfillment of local regulations? Merchants are expected to keep up with tax and compliance rules, navigate the plethora of local payment methods, and stay agile to dodge low transaction rates and high fraud potential. Sound overwhelming? It doesn’t have to be.
dLocal’s session covers the strategies for delivering a seamless customer experience, remaining compliant with regulation and maintaining necessary security protocol. Throughout the session, we will discuss SCA, 3 DS authentication and how to successfully implement subscription payments in emerging markets, such as Brazil, Mexico, Nigeria, and India, where local payment infrastructure gaps exist. We will dive into the specifics of making the most of local cards and bank transfer and tokenization options; subscription logic handling; the use of direct debit in select markets; and the use of alternative payment methods as a payment recovery mechanism.
- Understand the complexities of fraud regulation in emerging markets
- Evaluate the benefit/risk of alternative payment methods
- Gain a bright overview of the current state of alternative payment methods and fraud prevention management in emerging markets such as Africa, Asia and Latin America.
However, the nature and impact of this impending regulation is yet to be determined and ultimately, merchants must make preparations for all outcomes in order to make the most of any upcoming changes.
In this webinar, we bring the focus back to individual merchants. Our payments experts will explore the 6 key points from the RBA’s consultation, from interchange fee changes to Buy Now Pay Later, asking what the proposals could mean for you, how to make the most of them, and whether they go far enough to protect merchants in the long-run.