Payments

The Upside of PSD2: How Delivering New Payment Journeys Could Up Your CX Game

Riskified, Wayfair

Presentation

As more merchants continue to adapt to PSD2, it’s time to examine how to incorporate CX into the thinking around fraud prevention.

This presentation explores that balance, by taking a deep dive into the dark web to surface fraudsters' responses to the new regulation, uncovering incentives to maintain low fraud rates under PSD2, examining why relying on 3DS alone is an insufficient fraud-protection tactic, and providing a quantitative analysis of the TRA.

The Upside of PSD2: How Delivering New Payment Journeys Could Up Your CX Game

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