Driving Value In The Disputes Ecosystem
The dispute and chargeback process has been profoundly disrupted in the past two years. Stakeholders are seeing increased efficiency, reduced cost, and a greatly improved customer experience.
Consumers are expecting exceptional service, but sometimes transactions still aren’t smooth. Fraud and first-party misuse lead to unnecessary disputes in the ecosystem and increased burden on all stakeholders.
In some instances, the problem can be solved at the pre-dispute stage, avoiding a chargeback. By utilizing technology at each stage of the transaction life cycle, data can be collected to strengthen prevention and resolution methods. Utilizing transaction data transparency and automated resolution can have a significant impact on the dispute process, and positively impact the cardholder with immediate decision on the inquiry.