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eLearning for Continuing Professional Development
Education is at the heart of the MRC’s mission to make eCommerce better for everyone. One of the goals of the Merchant Risk Council is to serve as an educational resource for payments and fraud prevention professionals of all levels. MRC’s eLearning courses help make that possible on a global scale.
The wide selection of accredited courses allows professionals to learn at their convenience, receive certificates and earn continuing professional education (CPE) credits upon course completion. CPE credits may be applied to a variety of professional certifications, including Certified Payments and Fraud Prevention Professional (CPFPP), Certified Fraud Examiner (CFE), and others.
MRC Education eLearning is ideal for:
- Professionals who wish to revisit the fundamentals of payments and fraud prevention
- Individuals looking to enhance their professional credentials
- Managers looking for industry-specific training materials
- Anyone interested in exploring a career in this dynamic industry
One year of access to our entire eLearning course catalog
The eLearning All-Access Pass is the easiest and most affordable way to meet your professional development needs year-round while earning CPE credits that can be applied toward industry certification.
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CPE Credits: 3.2
Course Length
3 hours
Course Topics
- Categorize and define key stakeholders in the payments ecosystem
- Understand the workings of cash, checks, and bank transfers in payment processes
- Identify and differentiate between various payment cards
- Comprehend the processes involved in mobile payments, digital and e-wallets, and cryptocurrencies
- Understand the steps of the transaction lifecycle, including authorization, clearing, and settlement, along with their respective roles
- Define payment processing fees and identify global settlement protocols
- Understand the need for security in payments and the technologies used in fraud protection, including encryption and tokenization
- Identify and explain authentication protocols and their role in securing payments
- Define key regulatory bodies and organizations involved in setting payments standards
- Understand key regulations and standards, such as PSD2, and their impacts on the payments industry
- Identify the challenges and opportunities technology presents from a regulatory perspective
- Identify emerging trends in payments
- Explain what the future of payments may hold
Pricing
Members: $0 USD
Non-Members: $450 USD
Log in to the member portal to access exclusive pricing
This course was developed on 03/06/2024.
CPE Credits: 1.40
Course Length
1 hours
Course Topics
- Have a clear definition of First-Party Misuse and Compelling Evidence 3.0 Criteria
- Know how to establish a historical footprint
- Understand the Merchant Matching Process in depth
- Be well-versed with Pre-Dispute and Post-Dispute process flows
- Recognize the benefits of Compelling Evidence 3.0 for merchants, issuers, and acquirers
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.50
Course Length
1 hours
Course Topics
- Identify methods attackers use to gain unauthorized access to accounts
- Detect particularities of ATO relevant to your own field and industry
- Understand the ATO process step by step
- Recognize key malicious actions that lead to ATO
- Spot early-warning signs of ATO
- Identify and prevent emerging threats and abuses that come with ATO
- Respond to different consequences of ATO attacks
- Leverage users, network, and behavior related data to detect ATO
- Increase your ATO prevention precision by spotting even the less intuitive signs
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 2.00
Course Length
3 hours
Course Topics
- Identify the essential components of transaction optimization
- Define the significance of transaction optimization
- Understand the challenges addressed by advanced tactics
- Define Real-Time Account Updater
- Identify the benefits of utilizing a Real-Time Account Updater
- Define Dynamic Retry Logic
- Identify the benefits of Dynamic Retry Logic
- Define how tokenization works
- Explain how to integrate tokenization into the payment process
- Identify best practices when utilizing tokenization
- Define the purpose and functionality of Account Updater
- Identify the benefits for Account Updater
- Define the purpose and process of MID/MCC Switching
- Identify best practices for using MIC/MCC Switching
- Identify alternate routing strategies
- Understand how to adapt to different transaction types
- Explain how to implement alternate routing
- Identify types of optional data
- Analyze the differences between optional and required data
- Explain the impact of optional data on transaction processing
- Explain the best practices for removing optional data
- Apply real-world case studies to their practices to improve transaction optimization
- Explain how industry leaders have successfully implemented transaction optimization strategies
- Assess their own eCommerce business needs
- Develop a customized transaction plan
Pricing
Members: $150 USD
Non-Members: $300 USD
Log in to the member portal to access exclusive pricing
This course was developed on 12/06/2024.
CPE Credits: 1.40
Course Length
2 hours
Course Topics
- Define Chargebacks
- Categorize Types of Chargebacks
- Identify the Key Stakeholders in the Chargeback Process
- Outline the Steps of the Chargeback Process
- Compare Open Loop vs. Closed Loop Systems
- Describe Reason Codes
- Identify Common Reason Codes
- Outline the Steps of the Merchant Challenge Process
- Calculate Four Common Chargeback Metrics
- Apply Chargeback Prevention Techniques
- Identify Common Chargeback Solutions
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.00
Course Length
minutes
Course Topics
- Categorize types of digital currencies
- Identify features of cryptocurrencies
- Understand the history of cryptocurrency
- Compare and contrast how cryptocurrency can be used for and against fraud
- Outline how cryptocurrency works as a payment method
- Distinguish between person-to-person (P2P) and person-to-business (P2B) crypto payments
- Identify key benefits for merchants who accept cryptocurrency as a payment
- Outline the general process of how merchants can accept cryptocurrency payments
- Highlight factors to consider when selecting a solution provider to accept cryptocurrency
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.00
Course Length
2 hours
Course Topics
- Define EMV 3D Secure
- Identify the benefits of 3DS
- Outline the evolution of 3DS
- Outline the process of EMV 3DS
- Understand Device Data Collection and Method URL
- Describe the EMV 3DS breakdown flow
- Recognize why authentication matters
- Define frictionless authentication
- Define risk-based authentication
- Define challenge-based authentication
- Identify the global mandates of EMV 3DS
- Understand the government mandates in place for EMV 3DS
Pricing
Members: $150 USD
Non-Members: $150 USD
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This course was developed on 25/04/2024.
CPE Credits: 1.00
Course Length
1 hours
Course Topics
- Define First-Party Misuse
- Recognize why First-Party Misuse is an issue that needs to be addressed
- Identify cardholder motivations for submitting First-Party Misuse disputes
- Differentiate types of First-Party Misuse
- Classify evidence criteria needed to measure First-Party Misuse
- Calculate the percentage of chargebacks coded as fraud that are the result of First-Party Misuse
- Outline best practice strategies for merchants, issuers, and card networks to prevent first-party misuse
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 3.60
Course Length
4 hours
Course Topics
- Define online fraud
- Identify types of fraudsters
- Categorize types of online fraud attacks
- Understand the nuances of marketplace fraud
- Analyze how fraudsters use address manipulation techniques
- Define social engineering attacks and victim assisted fraud
- Categorize types of customer fraud
- Identify the role of a fraud analyst and the techniques used to evaluate fraud
Pricing
Members: $225 USD
Non-Members: $450 USD
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This course was developed on 25/04/2024.
CPE Credits: 1.50
Course Length
1 hours
Course Topics
- Identify what is typically stolen from customers
- Identify where fraudsters can steal customer information
- Describe how fraudsters utilize online ads to attack companies
- Identify the techniques fraudsters use to steal from others
- Describe how fraudsters utilize websites and apps to steal data
- Identify and describe how fraudsters attack online accounts to steal information
- Explain the digital attack process utilized by fraudsters
- Describe the purpose of each step in the attack process
- Describe the digital attack lifecycle during an account takeover, scraping, and supply chain attack
- Explain how fraud attacks negatively impact merchants
- Understand the steps to prevent online fraud
- Explain the techniques organizations use to fight against online fraud
Pricing
Members: $75 USD
Non-Members: $150 USD
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This course was developed on 25/04/2024.
CPE Credits: 1.60
Course Length
2 hours
Course Topics
- Define the roles and uses of fraud KPIs in an eCommerce organization
- Understand how data analytics and data visualization are useful tools in KPI management
- Define the fraud KPI, chargeback rate
- Understand best practices to reduce chargeback rates
- Apply chargeback rate best practices to a case study
- Define the fraud KPI, false positive rate
- Understand best practices to reduce false positive rates
- Apply false positive rate best practices to a case study
- Define the fraud KPI, account takeover rate
- Understand best practices to reduce account takeover rates
- Apply account takeover rate best practices to a case study
- Define the fraud KPI refund rate
- Understand best practices to improve refund rates
- Apply refund rate best practices to a case study
- Identify the impact of emerging technologies on the increasing complexity of online fraud in eCommerce
- Understand the importance of continuous adaptation of fraud KPIs in response to evolving threats
- Recognize best practices for preparing for future eCommerce fraud challenges
Pricing
Members: $75 USD
Non-Members: $150 USD
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This course was developed on 17/06/2024.
CPE Credits: 1.00
Course Length
90 minutes
Course Topics
- Define payments orchestration
- List key challenges that payments orchestration aims to solve
- Outline how payments orchestration works
- Identify and describe the components of payments orchestration
- Identify the key benefits of payments orchestration for merchants
- Describe payment and fraud management costs
- Identify initiatives that drive more efficient cost ownership
- Outline key considerations for merchants looking to partner with a payments orchestration provider.
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 2.50
Course Length
3 hours
Course Topics
- Define machine learning
- Distinguish types of models and their applications in fraud management
- Compare and contrast the advantages and disadvantages between the traditional approach to fraud fighting and machine learning
- Convert data into features that a model can use
- List methods to label transactions as fraudulent or not
- Deconstruct the components of a model
- Identify key metrics for evaluating machine learning models
- Examine common types of drift that can impact a model's performance
- Define model scores
- Differentiate between raw scores and calibrated scores
- Explain decision thresholds
- Summarize how thresholds can be combined with rules and manual review to make decisions
Pricing
Members: $150 USD
Non-Members: $300 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.20
Course Length
1 hours
Course Topics
- Define open banking
- Understand use cases of open banking
- Identify types of data access methods
- Understand the key differences between data access methods, including security considerations
- Understand the regulatory vs market-driven approach
- Define the key markets globally and the different market approaches
- Explain the unique position of the US in the open banking ecosystem.
- Define open banking key terms
- Understand the general open banking payments flow
- Understand the benefits of open banking for both consumers and merchants
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.80
Course Length
2 hours
Course Topics
- Identify the diverse stakeholders within the payment security landscape
- Recognize the payment security standards and the payment regulations and compliance directives
- Understand the role of compliance in eCommerce
- Identify the technologies, solutions, and potential threats to the digital payment ecosystem
- Understand the basics of card issuing and the security features
- Explain the EMVÂ chip process and security features
- Explain the tokenization process and security features
- State the elements of Strong Customer Authentication
- Recognize the implications of SCA stakeholders
- Identify the pros and cons of SCA and how to implement it
- Define PCI requirements for eCommerce merchants
- Explain how to implement, maintain, and ensure compliance
- Define general data protection regulation and its consequences
- Define the General Data Protection Regulation (GDPR)
- Identify best practices for GDPR compliance
- Explain the California Consumer Privacy Act of 2018
- Recognize the consequences of CCPA non-compliance
- Identify CCPA compliance strategies
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 2.20
Course Length
3 hours
Course Topics
- Explain the key features of payment orchestration platforms
- Define smart routing in the context of payment orchestration
- Define advanced vaulting in the context of payment orchestration
- Identify the benefits of integrating smart routing and advanced vaulting into one platform
- Explain the process of payment routing
- Identify the basic principles and functionalities of smart routing
- Compare and contrast smart routing and traditional routing
- Identify the core benefits of smart routing
- Explain how smart routing optimizes costs in payment processing
- Understand how smart routing enhances authorization rates
- Explain how smart routing impacts geo-optimization
- Identify the key components of smart routing
- Describe how smart routing works
- Identify the steps to set up smart routing
- Explain the best practices for setting up smart routing
- Explain payment data vaulting
- Identify the importance of secure data storage
- Analyze the differences between basic and advanced vaulting
- Identify the features of advanced vaulting
- Analyze tokenization and de-tokenization processes in the context of advanced vaulting
- Define multi-tenant data segregation
- Explain data masking and encryption
- Explain the benefits of advanced vaulting
- Identify how advanced vaulting enhances security
- Analyze how advanced vaulting utilizes scalability and flexibility
- Explain how advanced vaulting reduces payment friction for users
- Describe how to implement advanced vaulting solutions for eCommerce merchants
- Identify the key criteria to consider when selecting a vendor for advanced vaulting solutions
- Explain how to integrate advanced vaulting systems with payment systems
- Describe how to monitor and do compliance checks continuously for advanced vaulting systems
Pricing
Members: $150 USD
Non-Members: $300 USD
Log in to the member portal to access exclusive pricing
This course was developed on 12/06/2024.
CPE Credits: 2.50
Course Length
minutes
Course Topics
- Define the four main impacts that chargebacks have on merchants
- Identify risk factors that can increase a merchant's chargeback rate
- Examine how these risk factors contribute to chargebacks in high-risk industries
- Distinguish common tools used by merchants to prevent chargebacks
- Categorize types of chargebacks
- Determine which factors to consider when deciding whether to fight or accept a chargeback
- Examine types of evidence that can be included in a chargeback representment
- Outline how to prevent and fight the following types of chargebacks:
- Fraud
- Cancelled Recurring
- Cancelled Merchandise/Services
- Declined Authorization
- Merchandise/Service Not Provided
Pricing
Members: $150 USD
Non-Members: $300 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
CPE Credits: 1.40
Course Length
2 hours
Course Topics
- Define refund fraud and refund abuse
- Identify the impacts of refund fraud in eCommerce
- Identify the common profiles of bad actors who commit refund fraud and abuse
- Identify and describe methods of refund fraud
- Define behavioral analysis
- Identify data points that can be used to indicate refund fraud
- Analyze how data analytics and machine learning tools can be used to identify and stop refund fraud
- Strengthen return and refund policies
- Define real-time verification and decision-making strategies
- Understand the importance of employee training and alert lines
- Identify industry groups and associations to enhance fraud prevention capabilities
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 12/06/2024.
CPE Credits: 1.40
Course Length
minutes
Course Topics
- Define tokenization and its benefits
- Compare and contrast tokenization and encryption
- Differentiate between network and PCI tokens
- Describe in-house and third-party tokenization
- Categorize types of third-party token providers
- Detail the utility of differing token formats
- Define network tokenization and its benefits
- Distinguish network tokens and authenticated tokens
- Identify key qualities to look for in a token provider
- Outline critical questions to ask a potential provider
Pricing
Members: $75 USD
Non-Members: $150 USD
Log in to the member portal to access exclusive pricing
This course was developed on 25/04/2024.
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I took the First-Party Misuse Essentials course. The course was very helpful in order to get a solid knowledge of this type of fraud that is affecting so many merchants. Highly recommended!
LinkedIn
This [Chargeback Essentials] course is perfect for anyone new to the chargeback process; each module is clear and easy to understand. I highly recommend this course for beginners and as a refresher course for seasoned employees.
TJX companies
I would definitely recommend these MRC Rapid Edu courses to both seasoned professionals and those who want to revisit the actual trends across the anti-fraud industry and payment risk-related concepts. This knowledge-sharing exercise was really helpful and delivered in a well-structured way.
Nethone
After I started with Riverty, one of my first tasks was to go through the Payments, Fraud, and Chargeback courses of the MRC. That led to valuable insights and immediately helped me understand ongoing discussions amongst our experts way better.
Riverty
I would highly recommend taking the courses offered by the MRC RAPID Edu. I’ve been in my role for over a year now and it was a great resource to reaffirm my knowledge. I also found it filled in some gaps that I wasn’t aware of. Anyone making a start in the industry should definitely give them a go.
Nintendo
Continuing Education for You and Your Team
MRC eLearning courses are accredited with the Continuing Professional Education (CPE) credit standard.* This accreditation allows professionals to acquire specialized knowledge in fraud and payments, demonstrate their commitment to continuing knowledge growth, and maintain their certifications, such as MRC’s Certified Payments and Fraud Professional Certification (CPFPP).
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Do you have questions about taking an online course, earning CPE credit, or recording credits for CPFPP certification maintenance? We would be happy to assist you with any questions you may have.
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MRC Education Accreditation
The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org
MRC Education Refund Policy
MRC Education eLearning course refunds and cancellations are determined
on a case-by-case basis. Cancellations and requests for refunds must be
communicated in writing to programs@merchantriskcouncil.org.
Refunds will not be issued once a course is started. Additionally,
courses must be completed within one year of the course enrollment date.