On Demand Courses

eLearning Course Catalog

The MRC currently offers the following eLearning courses:

CPE Credits: 3.20

Rating

Course Length 3 hours

Course Topics

Categorize and define key stakeholders in the payments ecosystem
Understand the workings of cash, checks, and bank transfers in payment processes
Identify and differentiate between various payment cards
Comprehend the processes involved in mobile payments, digital and e-wallets, and cryptocurrencies
Understand the steps of the transaction lifecycle, including authorization, clearing, and settlement, along with their respective roles
Define payment processing fees and identify global settlement protocols
Understand the need for security in payments and the technologies used in fraud protection, including encryption and tokenization
Identify and explain authentication protocols and their role in securing payments
Define key regulatory bodies and organizations involved in setting payments standards
Understand key regulations and standards, such as PSD2, and their impacts on the payments industry
Identify the challenges and opportunities technology presents from a regulatory perspective
Identify emerging trends in payments
Explain what the future of payments may hold

Pricing

Members: $0 USD

Non-Members: $450 USD

This course was developed on 06/11/2024.

CPE Credits: 3.60

Rating

Course Length 4 hours

Course Topics

Define online fraud
Identify types of fraudsters
Categorize types of online fraud attacks
Understand the nuances of marketplace fraud
Analyze how fraudsters use address manipulation techniques
Define social engineering attacks and victim assisted fraud
Categorize types of customer fraud
Identify the role of a fraud analyst and the techniques used to evaluate fraud

Pricing

Members: $0 USD

Non-Members: $450 USD

This course was developed on 14/11/2024.

CPE Credits: 1.40

Rating

Course Length 1 hours

Course Topics

Have a clear definition of First-Party Misuse and Compelling Evidence 3.0 Criteria
Know how to establish a historical footprint
Understand the Merchant Matching Process in depth
Be well-versed with Pre-Dispute and Post-Dispute process flows
Recognize the benefits of Compelling Evidence 3.0 for merchants, issuers, and acquirers

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.50

Rating

Course Length 1 hours

Course Topics

Identify methods attackers use to gain unauthorized access to accounts
Detect particularities of ATO relevant to your own field and industry
Understand the ATO process step by step
Recognize key malicious actions that lead to ATO
Spot early-warning signs of ATO
Identify and prevent emerging threats and abuses that come with ATO
Respond to different consequences of ATO attacks
Leverage users, network, and behavior related data to detect ATO
Increase your ATO prevention precision by spotting even the less intuitive signs

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 2.00

Rating

Course Length 3 hours

Course Topics

Identify the essential components of transaction optimization
Define the significance of transaction optimization
Understand the challenges addressed by advanced tactics
Define Real-Time Account Updater
Identify the benefits of utilizing a Real-Time Account Updater
Define Dynamic Retry Logic
Identify the benefits of Dynamic Retry Logic
Define how tokenization works
Explain how to integrate tokenization into the payment process
Identify best practices when utilizing tokenization
Define the purpose and functionality of Account Updater
Identify the benefits for Account Updater
Define the purpose and process of MID/MCC Switching
Identify best practices for using MIC/MCC Switching
Identify alternate routing strategies
Understand how to adapt to different transaction types
Explain how to implement alternate routing
Identify types of optional data
Analyze the differences between optional and required data
Explain the impact of optional data on transaction processing
Explain the best practices for removing optional data
Apply real-world case studies to their practices to improve transaction optimization
Explain how industry leaders have successfully implemented transaction optimization strategies
Assess their own eCommerce business needs
Develop a customized transaction plan

Pricing

Members: $150 USD

Non-Members: $300 USD

This course was developed on 06/11/2024.

CPE Credits: 1.60

Rating

Course Length 2 hours

Course Topics

Define bots and explain their history
Explain the significance of bots on eCommerce platforms
Explain types of good bots
Identify types of malicious bots and their attacks
Identify the signs of a bot attack
Describe the KPIs used to monitor bot attacks
Describe different types of traditional bot management techniques
Explain the emerging bot management solutions being utilized to protect eCommerce platforms
Determine how to utilize solution providers to make informed decisions about enhancing security and protecting their business assets.

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.40

Rating

Course Length 2 hours

Course Topics

Define Buy Now, Pay Later (BNPL)
Identify the target audience
Recognize what a Buy Now, Pay Later purchase looks like
Identify potential risks of Buy Now, Pay Later for merchants and consumers
Recognize the current regulatory requirements and potential future requirements
List best practices for implementing Buy Now, Pay Later

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 08/12/2023.

CPE Credits: 1.40

Rating

Course Length 2 hours

Course Topics

Define Chargebacks
Categorize Types of Chargebacks
Identify the Key Stakeholders in the Chargeback Process
Outline the Steps of the Chargeback Process
Compare Open Loop vs. Closed Loop Systems
Describe Reason Codes
Identify Common Reason Codes
Outline the Steps of the Merchant Challenge Process
Calculate Four Common Chargeback Metrics
Apply Chargeback Prevention Techniques
Identify Common Chargeback Solutions

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.60

Rating

Course Length 2 hours

Course Topics

Understand the purpose and life cycle of chargebacks in the payment ecosystem.
Recognize the key stakeholders and their roles in the chargeback process.
Recognize and calculate key metrics for chargeback management.
Identify ways that chargeback metrics impact merchant operations and finances.
Identify key strategies for chargeback prevention, management, and post-dispute analysis.
Explain how to effectively respond to chargebacks with tailored evidence and improve outcomes through data-driven insights.
Explain how technology like chargeback management software, analytics tools, and AI/ML solutions enhance chargeback prevention and resolution.
Identify the key features and benefits of using advanced technological tools for chargeback management.
Understand the key regulatory frameworks and card network programs related to chargeback management.
Explain the best practices for maintaining compliance with regional and global data protection laws.
Understand the impact of emerging technologies, consumer behavior changes, and regulatory developments on chargeback management.
Identify strategies to adapt to future trends in fraud prevention, dispute resolution, and compliance.

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 19/12/2024.

CPE Credits: 1.00

Rating

Course Length minutes

Course Topics

Categorize types of digital currencies
Identify features of cryptocurrencies
Understand the history of cryptocurrency
Compare and contrast how cryptocurrency can be used for and against fraud
Outline how cryptocurrency works as a payment method
Distinguish between person-to-person (P2P) and person-to-business (P2B) crypto payments
Identify key benefits for merchants who accept cryptocurrency as a payment
Outline the general process of how merchants can accept cryptocurrency payments
Highlight factors to consider when selecting a solution provider to accept cryptocurrency

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.00

Rating

Course Length 2 hours

Course Topics

Define EMV 3D Secure
Identify the benefits of 3DS
Outline the evolution of 3DS
Outline the process of EMV 3DS
Understand Device Data Collection and Method URL
Describe the EMV 3DS breakdown flow
Recognize why authentication matters
Define frictionless authentication
Define risk-based authentication
Define challenge-based authentication
Identify the global mandates of EMV 3DS
Understand the government mandates in place for EMV 3DS

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 03/12/2024.

CPE Credits: 1.60

Rating

Course Length 2 hours

Course Topics

Define Bank Identification Numbers (BINs) and Primary Account Number (PAN)
Explain the role of BINs in the payments ecosystem and their evolution
Differentiate between standard and enhanced BIN data.
Describe how standard and enhanced BIN data impacts transaction processing.
Describe how BIN data can be used to gain business insights, including customer segmentation and transaction analysis.
Explain how to apply BIN data to enhance marketing strategies, improve customer loyalty, and streamline business operations.
Explain how BIN data can be used to enhance transaction approval rates and reduce decline rates
Explain how to utilize BIN data to analyze and manage interchange fees, optimize transaction routing, and reduce overall processing costs.
Describe how BIN data can personalize checkout experiences and enhance customer satisfaction.

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.00

Rating

Course Length 1 hours

Course Topics

Define First-Party Misuse
Recognize why First-Party Misuse is an issue that needs to be addressed
Identify cardholder motivations for submitting First-Party Misuse disputes
Differentiate types of First-Party Misuse
Classify evidence criteria needed to measure First-Party Misuse
Calculate the percentage of chargebacks coded as fraud that are the result of First-Party Misuse
Outline best practice strategies for merchants, issuers, and card networks to prevent first-party misuse

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.50

Rating

Course Length 1 hours

Course Topics

Identify what is typically stolen from customers
Identify where fraudsters can steal customer information
Describe how fraudsters utilize online ads to attack companies
Identify the techniques fraudsters use to steal from others
Describe how fraudsters utilize websites and apps to steal data
Identify and describe how fraudsters attack online accounts to steal information
Explain the digital attack process utilized by fraudsters
Describe the purpose of each step in the attack process
Describe the digital attack lifecycle during an account takeover, scraping, and supply chain attack
Explain how fraud attacks negatively impact merchants
Understand the steps to prevent online fraud
Explain the techniques organizations use to fight against online fraud

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.60

Rating

Course Length 2 hours

Course Topics

Define the roles and uses of fraud KPIs in an eCommerce organization
Understand how data analytics and data visualization are useful tools in KPI management
Define the fraud KPI, chargeback rate
Understand best practices to reduce chargeback rates
Apply chargeback rate best practices to a case study
Define the fraud KPI, false positive rate
Understand best practices to reduce false positive rates
Apply false positive rate best practices to a case study
Define the fraud KPI, account takeover rate
Understand best practices to reduce account takeover rates
Apply account takeover rate best practices to a case study
Define the fraud KPI refund rate
Understand best practices to improve refund rates
Apply refund rate best practices to a case study
Identify the impact of emerging technologies on the increasing complexity of online fraud in eCommerce
Understand the importance of continuous adaptation of fraud KPIs in response to evolving threats
Recognize best practices for preparing for future eCommerce fraud challenges

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 2.00

Rating

Course Length 2 hours

Course Topics

Understand the evolution and components of geolocation technology.
Identify the challenges, privacy considerations, and regulatory frameworks associated with using geolocation data for fraud prevention.
Identify the key steps and considerations in implementing geolocation technology for fraud detection.
Explain how data privacy, secure storage, and integration with fraud detection systems enhance geolocationâ€™s effectiveness.
Understand how geolocation technology supports location-based authentication, compliance, and fraud detection across industries.
Identify specific methods and benefits of geolocation technology in ensuring transaction security, legal compliance, and fraud prevention.
Understand key geolocation evasion tactics fraudsters use.
Identify effective countermeasures and evolving technologies that help businesses detect and prevent location-based fraud.
Understand the privacy and security responsibilities in handling geolocation data, including compliance with regulations like GDPR and CCPA.
Recognize data security, integrity, and privacy strategies when managing geolocation information.

Pricing

Members: $150 USD

Non-Members: $300 USD

This course was developed on 04/12/2024.

CPE Credits: 1.00

Rating

Course Length 90 minutes

Course Topics

Define payments orchestration
List key challenges that payments orchestration aims to solve
Outline how payments orchestration works
Identify and describe the components of payments orchestration
Identify the key benefits of payments orchestration for merchants
Describe payment and fraud management costs
Identify initiatives that drive more efficient cost ownership
Outline key considerations for merchants looking to partner with a payments orchestration provider.

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 2.50

Rating

Course Length 3 hours

Course Topics

Define machine learning
Distinguish types of models and their applications in fraud management
Compare and contrast the advantages and disadvantages between the traditional approach to fraud fighting and machine learning
Convert data into features that a model can use
List methods to label transactions as fraudulent or not
Deconstruct the components of a model
Identify key metrics for evaluating machine learning models
Examine common types of drift that can impact a model's performance
Define model scores
Differentiate between raw scores and calibrated scores
Explain decision thresholds
Summarize how thresholds can be combined with rules and manual review to make decisions

Pricing

Members: $150 USD

Non-Members: $300 USD

This course was developed on 06/11/2024.

CPE Credits: 1.80

Rating

Course Length 2 hours

Course Topics

Identify types of mobile data
Understand the key stakeholders of mobile data
Explain the regulatory landscape surrounding mobile data collection and usage
Identify types of mobile data sources and how that data is collected
Explain how mobile data can be applied to prevent fraud
Identify the key benefits of utilizing mobile data in fraud prevention
Explain how to implement mobile data strategies to prevent fraud

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.20

Rating

Course Length 1 hours

Course Topics

Define open banking
Understand use cases of open banking
Identify types of data access methods
Understand the key differences between data access methods, including security considerations
Understand the regulatory vs market-driven approach
Define the key markets globally and the different market approaches
Explain the unique position of the US in the open banking ecosystem.
Define open banking key terms
Understand the general open banking payments flow
Understand the benefits of open banking for both consumers and merchants

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.60

Rating

Course Length 1 hours

Course Topics

Understand the concept of Pay by Bank and its role in modern payment systems.
Identify key benefits of Pay by Bank for consumers and businesses, such as improved security and reduced transaction costs.
Understand the technical architecture of Pay by Bank
Recognize the security protocols and regulatory compliance requirements of Pay by Bank
Understand the process and requirements for integrating Pay by Bank solutions into eCommerce platforms.
Identify strategies to optimize the user experience and reduce cart abandonment.
Identify key benefits of Pay by Bank for eCommerce businesses.
Understand the primary challenges of implementing Pay by Bank.
Explain how emerging technologies will impact the future of Pay by Bank.
Describe the importance of adapting to regulatory changes and evolving consumer behaviors to maximize the potential of Pay by Bank.

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 26/11/2024.

CPE Credits: 1.80

Rating

Course Length 2 hours

Course Topics

Identify the diverse stakeholders within the payment security landscape
Recognize the payment security standards and the payment regulations and compliance directives
Understand the role of compliance in eCommerce
Identify the technologies, solutions, and potential threats to the digital payment ecosystem
Understand the basics of card issuing and the security features
Explain the EMVÂ chip process and security features
Explain the tokenization process and security features
State the elements of Strong Customer Authentication
Recognize the implications of SCA stakeholders
Identify the pros and cons of SCA and how to implement it
Define PCI requirements for eCommerce merchants
Explain how to implement, maintain, and ensure compliance
Define general data protection regulation and its consequences
Define the General Data Protection Regulation (GDPR)
Identify best practices for GDPR compliance
Explain the California Consumer Privacy Act of 2018
Recognize the consequences of CCPA non-compliance
Identify CCPA compliance strategies

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 2.20

Rating

Course Length 3 hours

Course Topics

Explain the key features of payment orchestration platforms
Define smart routing in the context of payment orchestration
Define advanced vaulting in the context of payment orchestration
Identify the benefits of integrating smart routing and advanced vaulting into one platform
Explain the process of payment routing
Identify the basic principles and functionalities of smart routing
Compare and contrast smart routing and traditional routing
Identify the core benefits of smart routing
Explain how smart routing optimizes costs in payment processing
Understand how smart routing enhances authorization rates
Explain how smart routing impacts geo-optimization
Identify the key components of smart routing
Describe how smart routing works
Identify the steps to set up smart routing
Explain the best practices for setting up smart routing
Explain payment data vaulting
Identify the importance of secure data storage
Analyze the differences between basic and advanced vaulting
Identify the features of advanced vaulting
Analyze tokenization and de-tokenization processes in the context of advanced vaulting
Define multi-tenant data segregation
Explain data masking and encryption
Explain the benefits of advanced vaulting
Identify how advanced vaulting enhances security
Analyze how advanced vaulting utilizes scalability and flexibility
Explain how advanced vaulting reduces payment friction for users
Describe how to implement advanced vaulting solutions for eCommerce merchants
Identify the key criteria to consider when selecting a vendor for advanced vaulting solutions
Explain how to integrate advanced vaulting systems with payment systems
Describe how to monitor and do compliance checks continuously for advanced vaulting systems

Pricing

Members: $150 USD

Non-Members: $300 USD

This course was developed on 06/11/2024.

CPE Credits: 5.2

Rating

Course Length 6 hours

Course Topics

Understand the fundamentals of payments orchestration, including the key components, benefits, and strategies that make an efficient and effective payments system. This course lays the groundwork for your journey into payments optimization.
Discover advanced techniques for smart routing and vaulting. Learn how to intelligently route transactions to maximize success rates, and learn vaulting strategies that enhance security and compliance, ensuring a seamless payment experience for your customers.
Explore cutting-edge tactics designed to optimize your transactions. This course covers the latest industry trends and strategies to reduce payment friction and increase approval rates, providing you with the tools to drive success in your payment processes.

Pricing

Members: $300 USD

Non-Members: $600 USD

This course was developed on 23/08/2024.

CPE Credits: 2.50

Rating

Course Length minutes

Course Topics

Define the four main impacts that chargebacks have on merchants
Identify risk factors that can increase a merchant's chargeback rate
Examine how these risk factors contribute to chargebacks in high-risk industries
Distinguish common tools used by merchants to prevent chargebacks
Categorize types of chargebacks
Determine which factors to consider when deciding whether to fight or accept a chargeback
Examine types of evidence that can be included in a chargeback representment
Outline how to prevent and fight the following types of chargebacks:
- Fraud
- Cancelled Recurring
- Cancelled Merchandise/Services
- Declined Authorization
- Merchandise/Service Not Provided

Pricing

Members: $150 USD

Non-Members: $300 USD

This course was developed on 06/11/2024.

CPE Credits: 1.40

Rating

Course Length 2 hours

Course Topics

Define refund fraud and refund abuse
Identify the impacts of refund fraud in eCommerce
Identify the common profiles of bad actors who commit refund fraud and abuse
Identify and describe methods of refund fraud
Define behavioral analysis
Identify data points that can be used to indicate refund fraud
Analyze how data analytics and machine learning tools can be used to identify and stop refund fraud
Strengthen return and refund policies
Define real-time verification and decision-making strategies
Understand the importance of employee training and alert lines
Identify industry groups and associations to enhance fraud prevention capabilities

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

CPE Credits: 1.40

Rating

Course Length minutes

Course Topics

Define tokenization and its benefits
Compare and contrast tokenization and encryption
Differentiate between network and PCI tokens
Describe in-house and third-party tokenization
Categorize types of third-party token providers
Detail the utility of differing token formats
Define network tokenization and its benefits
Distinguish network tokens and authenticated tokens
Identify key qualities to look for in a token provider
Outline critical questions to ask a potential provider

Pricing

Members: $75 USD

Non-Members: $150 USD

This course was developed on 06/11/2024.

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I took the First-Party Misuse Essentials course. The course was very helpful in order to get a solid knowledge of this type of fraud that is affecting so many merchants. Highly recommended!

Andrea Fusco

This [Chargeback Essentials] course is perfect for anyone new to the chargeback process; each module is clear and easy to understand. I highly recommend this course for beginners and as a refresher course for seasoned employees.

Helen Parker

TJX companies

I would definitely recommend these MRC Rapid Edu courses to both seasoned professionals and those who want to revisit the actual trends across the anti-fraud industry and payment risk-related concepts. This knowledge-sharing exercise was really helpful and delivered in a well-structured way.

Dmitri Pavletchook

Nethone

After I started with Riverty, one of my first tasks was to go through the Payments, Fraud, and Chargeback courses of the MRC. That led to valuable insights and immediately helped me understand ongoing discussions amongst our experts way better.

Theresa Hüning

Riverty

I would highly recommend taking the courses offered by the MRC RAPID Edu. I’ve been in my role for over a year now and it was a great resource to reaffirm my knowledge. I also found it filled in some gaps that I wasn’t aware of. Anyone making a start in the industry should definitely give them a go.

Jake Paizs

Nintendo

Questions?

Do you have questions about taking an online course, earning CPE credit, or recording credits for CPFPP certification maintenance? We would be happy to assist you with any questions you may have.

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MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

eLearning Courses

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